The product record

What we’ve been working on.

A running record of product, infrastructure, and reliability work. Clear enough to scan. Specific enough to be useful.

Platform

Documentation gets its own home

The developer docs now live at docs.pingback.live with clean article URLs, a dedicated sitemap, and metadata that follows the documentation host.

Channels

Provider callbacks are easier to verify

Meta webhook verification is live for Facebook, Instagram, and WhatsApp. X callbacks now handle CRC checks and OAuth 2.0 webhook signatures correctly.

Reliability

The status page gets a faster read

Service status requests run in parallel, incident history no longer adds an unnecessary database round trip, and the page distinguishes fresh checks from cached history.

Theo

More honest answers and handoffs

Theo keeps sources close to its answers, records clearer outcomes, and carries useful context into human handoffs and engineering investigations.

Workspace

Billing and team foundations keep moving

Workspace invitations, unread notifications, plan gates, and the billing catalog now share a more consistent set of rules across the product.

Some channel features still require provider approval, account permissions, and a connected production webhook. This record describes what shipped in Pingback; it does not replace provider setup.

Have a question?

Read the docs, check the status, or talk to the team.