Security built into every conversation.
We understand that customer conversations and internal documentation carry your most critical data. PingBack is engineered with enterprise security, strict workspace boundaries, and auditable AI safeguards.
Encryption in Transit & at Rest
All web traffic, WebSocket channels, and API requests enforce TLS 1.3 encryption. Customer conversation records and knowledge vectors are encrypted at rest using AES-256.
Edge Isolation & Tenant Boundaries
PingBack operates on Cloudflare's global edge infrastructure. Every workspace has isolated data boundaries, preventing cross-tenant access or data leakage.
Secure Credential Vaults
Third-party connector tokens (Slack, Linear, GitHub, Sentry, PagerDuty, Datadog) are encrypted in hardened key-value vaults with zero plaintext exposure to client browsers.
Grounded AI with Zero Training Leakage
Theo AI processes your knowledge base strictly to retrieve context for your customer inquiries. Your internal documents and customer communications are never used to train public models.
Have specific security or compliance questions?
Our team is available to provide security questionnaires, architecture reviews, and enterprise compliance guidance.