The modern customer
helpdesk for your business.
AI assistant, omnichannel support desk, knowledge base. Everything you need for seamless customer support, all in one place.
Trusted by 30+ businesses worldwide
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Human speed. AI precision.
One modern inbox where your team, automation, and customer context work together in real time.
Live performance
Data updates as conversations flow.
38s
73%
96%
Priority Support
Usually replies in less than 1 minute
One click opens instant support
Drop the widget script, let customers click once, and start live support without leaving your site.
AI answers grounded in your knowledge
Theo pulls from your help center and team docs to draft accurate replies before agents hit send.
AI pipeline
1. Detect intent from incoming message
2. Retrieve top matching articles
3. Draft response + confidence score
4. Agent reviews and sends
Live quality
Draft usage
81%
Avg save
42s
Theo AI assistant feed
Context-aware suggestions tied to your docs
Every channel flows into PingBack
Social, messaging, email, and web chat converge into one live inbox so your team responds faster with full context.
Live sync enabled
Telegram
Live sync enabled
Live sync enabled
X
Live sync enabled
Live sync enabled
Live sync enabled
Website
Live sync enabled
Omni InboxClear plans for teams growing with PingBack
Start with the essentials, move into stronger team support when you need it, and keep room for Theo AI as it rolls out.
Free
A clean starting plan for small teams launching their first support workflow.
Mini
The right balance for growing teams that need more channels, reporting, and AI headroom.
Pro
For support teams that need scale, stronger retention, richer reporting, and more AI capacity.